What is Docmk?
Docmk is an independently operated online retailer offering watches and related accessories.
Where are orders shipped from?
All orders are shipped from fulfillment locations within the United States.
How much does shipping cost?
Standard shipping is free for eligible orders within our supported U.S. delivery areas.
Any additional shipping options and applicable charges are displayed at checkout.
How long does delivery take?
Our estimated total delivery timeframe is 7–15 business days, including order processing and shipping transit.
How long does order processing take?
Orders are generally processed within 1–3 business days.
Can I track my order?
Yes. Tracking information will be provided by email after shipment when available.
What is your return policy?
Eligible products may be returned within 30 calendar days after delivery.
Products must meet the conditions outlined in our Return and Refund Policy.
Is return shipping free?
Yes. Docmk provides free return shipping for eligible returns.
Please contact customer support to obtain return instructions.
Do you charge restocking fees?
No. We do not charge restocking fees for eligible returns.
How do I request a return?
Email caddoe106@outlook.com with your order number and reason for the return.
Our team will review your request and provide instructions.
How long does a refund take?
Approved refunds are generally processed within 5–10 business days after the returned product has been received, inspected, and approved.
Additional bank processing time may apply.
Can I cancel my order?
You may request cancellation within 15 minutes after placing your order, provided it has not already been fulfilled.
What if I receive a damaged or incorrect product?
Contact us within 7 calendar days after delivery.
Please provide your order number and photographs of the issue when possible.
Can I exchange a product?
Exchanges may be available for eligible products, subject to availability.
Please contact customer support before returning the original item.
How can I contact Docmk?
Email: caddoe106@outlook.com
Website: https://docmk.shop
What are your customer service hours?
Monday–Sunday, 8:00 AM–8:00 PM Eastern Time (ET).
We aim to respond within one business day.
Where can I find your store policies?
Our shipping, return and refund, privacy, and terms of service policies are available through the website footer.