Refund policy

At Docmk, we want our customers to shop with confidence. We offer a 30-day return policy for eligible products, with free return shipping and no restocking fees.

Please review the following terms before requesting a return.

1. Return Window

Customers may request a return within 30 calendar days from the date their order is delivered.

The return period begins on the confirmed delivery date.

2. Return Eligibility

To qualify for a standard return, products must meet the following conditions:

  • The item must be unused and in its original condition.

  • The item must not show signs of excessive wear, damage, or unauthorized modification.

  • Original packaging, tags, accessories, and included components must be returned where applicable.

  • Proof of purchase or a valid order number must be provided.

  • The return request must be submitted within 30 calendar days after delivery.

For watches, customers should retain the original box, protective materials, manuals, and included accessories.

Reasonable inspection of a product is permitted. Damage or excessive wear beyond normal inspection may affect eligibility for a change-of-mind return.

These requirements do not restrict mandatory consumer rights under applicable law.

3. Free Return Shipping

Docmk provides free return shipping for eligible returns within the United States.

Customers will not be charged a return shipping fee for an approved return.

After your return request has been approved, our customer support team will provide a prepaid return shipping label or another prepaid return arrangement.

Please use the return instructions provided by our team.

4. No Restocking Fees

Docmk does not charge restocking fees for eligible returns.

Restocking Fee: 0%

5. How to Request a Return

To request a return, please contact:

Email: caddoe106@outlook.com

Include the following information:

  • Full name.

  • Order number.

  • Email address used at checkout.

  • Product you wish to return.

  • Reason for the return.

  • Photographs if the product is damaged, defective, or incorrect.

Our customer support team aims to respond within one business day.

Once your request has been reviewed, we will provide return authorization and shipping instructions.

6. Return Address

Returns are processed through our designated return facility within the United States.

The exact return shipping address and prepaid return instructions will be provided after your return request has been approved.

Please do not send items to an address that has not been confirmed by our customer support team.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible, preferably within 7 calendar days of delivery.

Please include your order number and photographs showing the issue.

Our team will review your request and provide an appropriate resolution, which may include:

  • A replacement product.

  • A full refund.

  • Another appropriate solution agreed upon with the customer.

For confirmed defective, damaged, or incorrectly supplied products, Docmk will cover the reasonable cost of return shipping.

The recommended 7-day notification period does not limit applicable statutory rights.

8. Refund Processing

After receiving and inspecting an authorized return, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Refund Processing Time: 5–10 Business Days After Approval

Your bank, credit card issuer, or payment provider may require additional time to post the funds to your account.

If your approved refund has not appeared after the expected processing period, please contact us for assistance.

9. Exchanges

Exchanges may be available for eligible products, subject to inventory availability.

If you wish to exchange a product, please contact our customer support team before returning the original item.

If an exchange is unavailable, we can assist with a return and refund under this policy.

10. Order Cancellations

Customers may request cancellation within 15 minutes after placing an order, provided the order has not already been fulfilled.

After the 15-minute cancellation window, cancellation is not guaranteed.

If your order has already shipped, you may request an eligible return after delivery.

11. Final Sale and Exceptions

Products clearly identified as final sale before purchase may be excluded from standard change-of-mind returns where permitted by applicable law.

Products that are personalized, substantially altered, or damaged by the customer may also be ineligible for standard returns.

Any product-specific restrictions will be disclosed before purchase.

Nothing in this section limits rights relating to defective or incorrectly supplied products.

12. Customer Support

Docmk

Website: https://docmk.shop

Email: caddoe106@outlook.com

Customer Service Hours:

Monday – Sunday
8:00 AM – 8:00 PM Eastern Time (ET)

We aim to respond to customer inquiries within one business day.

Thank you for shopping with Docmk.